Last updated on: 18th June 2024
These general terms of use and contracting (hereinafter, the “General Terms”) apply to the website of Glovoapp23, S.A. (hereinafter, “Glovo”), whose domain is https://glovoapp.com, and to its related mobile application, as well as to all its related sites or sites linked from https://glovoapp.com by Glovo, as well as its affiliated companies and associates, as set forth in Annex I, including Glovo’s websites worldwide (hereinafter and collectively, the “Site”). The site belongs to Glovo. Glovo hereby makes the Site and mobile application (hereinafter, jointly, the “APP”) available to users (hereinafter, the “User” or “Users”).
In accordance with the provisions of the applicable legislation, the following identification details of the site owner are provided below:
1. Object
2. User Access and Registration
3. Operation of the Service & Service Models
4. Economic Conditions
5. Cancellation of Orders and Right of Withdrawal
6. Home Delivery of Free Samples and Other Commercial Actions
7. Policy on the Delivery of Restricted Items
8. Content moderation and/or alteration
9. Solidarity at Glovo
10. Geolocation
11. Responsibilities and Warranties
12. Updates and Changes to the APP
13. Intellectual Property
14. Severability
15. Applicable Law
16. Customer Support and Alternative Dispute Resolution
Special Terms and Conditions of “GLOVOPRIME”
Special Terms of the Member Get Member (MGM) customer referral program
Special Terms of the On Demand Glovo Business Services
Special Terms and Conditions of the Food Rescue Service
ANNEX I - DETAILS OF GLOVO’S AFFILIATED COMPANIES
Glovo is a technology company whose main activity is the development and management of a technology platform through which certain local stores (hereinafter, the “Merchants”) in a number of territories can offer their products and/or services on the APP and, in an ancillary manner, where applicable and if so requested through the APP by the Users of the APP and consumers of the said local stores, act as an intermediary in the planned or immediate delivery of the products by third parties (hereinafter, the “Mandataries”). Mandataries are thus a network of people who offer their services through the APP. When they wish to provide their services, they log onto the Glovo APP and undertake to carry out within a certain amount of time the service entrusted to them by the User.
In addition, Glovo is a multi-category Technology Platform for intermediation in the contracting of “on demand” services by electronic means. Its aim is to make it easier for any persons requiring help with their errands, services, purchases in person and/or collection of products from local merchants to carry out their errands by delegating to them to third parties, the Mandataries, who are willing to voluntarily carry out the mandate given to them by Users.
In all cases, Glovo’s role is that of a mere intermediary and, therefore, its sole responsibility and task is to manage the APP that facilitates the contact between User, Merchant and Mandatary. Glovo is in no way responsible for the products and or services offered through the APP, or the performance of any errand or delivery requested through the APP, all in accordance with Section 11 on Responsibilities and Warranties.
By accessing the Site and/or the APP and voluntarily creating a profile, all Users, Merchants and Mandataries acknowledge and expressly and unambiguously agree to these General Terms, as well as to the Privacy Policy and the Cookie Policy available online. Any User, Merchant and/or Mandatary who does not agree with the said General Terms and/or Policies shall refrain from using them.
In order to be a User of the APP, it is essential that you meet the following requirements:
Once all requirements are fulfilled and registration on the APP is completed, Glovo will provide the User with the registration confirmation, together with any other information necessary in accordance with the law applicable.
All Users who may be classified under the applicable law as “consumers” benefit and are protected by all relevant consumer protection laws and regulations when using the APP.
When registering on the APP, Users must choose a username and password. Both the username and the password are strictly confidential, personal and non-transferable. In order to increase the security of accounts, Glovo recommends that Users do not use the same login credentials as on other platforms. In any case, Glovo does not guarantee the security of the account or profile.
In order to complete their registration on the APP, Users must provide certain details, such as: username, e-mail address, telephone number and bank card details, among others. Once they have completed the registration process, all Users will be able to access, complete and edit their profile as they deem appropriate. Glovo does not store users’ payment data, which shall be processed and stored by the payment service provider as described in these General Terms and in the Privacy Policy.
The User warrants that all the information regarding his/her identity and capacity provided to Glovo in the registration forms for the APP is true, accurate and complete. In addition, Users undertake to keep their details up to date. If a User provides any false, inaccurate or incomplete information or if Glovo considers that there are well founded reasons to doubt the truthfulness, accuracy or integrity of such information, Glovo may deny that User current or future access to, and use of, the APP or any of its contents and/or services.
Users undertake not to disclose the details of their account or allow access thereto to third parties. Users shall be solely responsible for any use of such details or of the services of the Site that may be made by third parties, including the statements and/or contents entered on the APP, or for any other action carried out under their username and/or password. Glovo cannot guarantee the identity of registered Users, and it will therefore not be liable for the use by unregistered third parties of a registered User’s identity. Users undertake to inform Glovo immediately, using the communication channels made available by Glovo, if their credentials are stolen, disclosed or lost.
Users are fully responsible for the proper use of, and access to, their profile and other APP contents in accordance with the current legislation, be it national or international, of the Country from which they are using the APP, as well as with the principles of good faith, morals, generally accepted customs and public order. Specifically, they undertake to diligently comply with these General Terms of Use.
Users are the sole owners of the content entered by them on the APP. Glovo may not be deemed to have editorial responsibility, and it expressly states that it does not identify with any opinions that may be issued by Users of the APP, whose consequences shall be the sole responsibility of their issuers.
Users shall refrain from using their profile and other APP contents for illegal purposes or with illegal results that harm third-party rights and interests or that may in any way damage, disable, affect or impair the APP and its contents and services. In addition, they are prohibited from hindering other Users’ normal use or enjoyment of the APP.
Any persons who breach the above obligations shall be liable for any loss or damage caused by them. Glovo will accept no liability for any consequences, loss or damage that may arise from such illegal use or access by third parties.
In general, Users undertake, by way of example without limitation:
Glovo may collect reviews of Users relating to certain Merchants and/or the products or services offered by them. Glovo reserves the right to publish the said reviews in the APP and make them available for any other User, identifying them by the first name of the User who has left the review, all in accordance with Glovo’s Privacy Policy.
The Users will be asked through the APP to provide the said review, only in the case that they have placed an order via the APP to the relevant Merchant. The provision will, nevertheless, be completely voluntary for the User who may or may not submit it. By submitting a review, the User accepts its collection and publication, if that is the case, by Glovo.
Length of the reviews may be limited by a certain number of characters. In addition, the User commits to leave relevant reviews only, and which are in no way offensive, abusive, untrue, discriminatory, etc either for the Merchant or for any other User or Mandatary. Glovo reserves the right to filter the reviews according to section 8 of these General Terms and to remove any review that is not compliant with these General Terms or that may be considered offensive or contrary to the law and public order.
Since Glovo cannot guarantee the identity of registered Users, Users are under an obligation to inform Glovo if they have evidence that the credit card associated with their Glovo profile has been stolen and/or is being fraudulently used by a third party. Glovo, together with payment service provider, will make its best efforts to block further payments when duly informed by the User; however, Glovo will not be liable for any fraudulent use thereof that may be made by third parties on the User’s account and it is neither obliged to make any investigation on the fraudulent use of the Users’ payment methods by third parties nor to block any suspectful transaction. Glovo suggests that Users report any theft, robbery or suspected misuse of their credit card to the police. If necessary, Glovo undertakes to assist Users and cooperate with the competent authorities as may be necessary to provide reliable evidence of the wrongly applied charge.
In the event of fraud, Glovo reserves the right to take any appropriate action if it has been detrimentally affected by the misuse of the APP.
