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Privacy policy

Glovo Privacy Policy

Most recent amendment: November 2024

Index

1. Scope

2. Summary of information

3. Your personal data rights

4. Data controller of your personal data

5. Useful information if you are a USER

  • 5.1 What are the data processing purposes and the legitimate basis of the processing?
  • 5.2 What kind of data do we hold about you and how is your personal data collected?
  • 5.3 What are the recipients of your data and why are we communicating it?
  • 5.4 How long will we keep your data?

Annex I- General retention periods and retention periods applicable for Users

6. Useful information if you are a COURIER:

  • 6.1 What are the data processing purposes and the legitimate basis of the processing?
  • 6.2 What kind of data do we hold about you and how is your personal data collected?
  • 6.3 What are the recipients of your data and why are we communicating it?
  • 6.4 How long will we keep your data?

Annex I- General retention periods and retention periods applicable for Couriers

7. Useful information if you are a PARTNER:

  • 7.1 What are the data processing purposes and the legitimate basis of the processing?
  • 7.2 What kind of data do we hold about you and how is your personal data collected?
  • 7.3 How long will we keep your data?

Annex I- General retention periods and retention periods applicable to   Partners

8. Useful information if you are an INVESTOR:

  • 8.1 What are the data processing purposes and the legitimate basis of the processing?
  • 8.2 What kind of data do we hold about you and how is your personal data collected?
  • 8.3 How long will we keep your data?

Annex I- General retention periods 

9. Useful information if you are an JOB APPLICANT:

  • 9.1 What are the data processing purposes and the legitimate basis of the processing?
  • 9.2 What kind of data do we hold about you and how is your personal data collected?
  • 9.3 How long will we keep your data?

Annex I- General retention periods

10. Useful information if you are a PROSPECT:

  • 10.1 What are the data processing purposes and the legitimate basis of the processing?
  • 10.2 What kind of data do we hold about you and how is your personal data collected?
  • 10.3 How long will we keep your data?

Annex I- General retention periods

11. Useful information if you are a WEBSITE VISITOR:

  • 11.1 What are the data processing purposes and the legitimate basis of theprocessing?
  • 11.2 What kind of data do we hold about you and how is your personal data collected?
  • 11.3 How long will we keep your data?

Annex I- General retention periods

12. Do we proceed to international transfer of data?

13. Do we proceed to automated decision making?

14. Do we create profiles and/or segment users based on the collected data?

15. What security measures have been adopted?

16. Ethics Channel

17. Glovo Initiatives

18. Artificial Intelligence

Annex II - Details of Glovo Group companies 

Annex III - Definitions

1. Scope

Our commitmentGlovo is committed to respecting Users’/ Couriers’/ Job Applicants’/ Partners’/ Investors’/ Prospects’/ Website Visitors’ (jointly named hereinafter as the “Data Subjects”) privacy and protecting their Personal data. In this sense, the aim of this Privacy Policy is to inform Data Subjects about Glovo’s processing activities as per GDPR and the Local Regulation requirements. 

The purpose of the Privacy PolicyThis Privacy Policy provides information on the processing of personal data of Data Subjects who contact us via the contact form available on our website, in accordance with the General Data Protection Regulation ("GDPR"). 

To find them,  the different stakeholders involved in this processing as well as our Data Subjects can enter our main website glovoapp.com>>Contact us>>Policies, or App: Help>>Not related to an order>>Policies and there they  can select the right which they wish to exercise.

This Privacy Policy notice describes: how Glovo collects and processes the personal data, the different stakeholders involved in this processing as well as our Data Subjects rights with regard to their data. We recommend that both all stakeholders involved in the processing as well as  Data Subjects read it carefully and on a frequent basis to fully understand this along with our privacy overview, which highlights key points about our current privacy practices.

Possible changes and updates on the Privacy PolicyDue to the constant evolution of Glovo’s activities, this Privacy Policy may be subject to change or updates in the future. 

Use of our Platform after this Privacy Policy has been updated shall be deemed to constitute consent by Data Subjects, whether located in the EU or outside the EU, to the updated or modified Privacy Policy to the extent permitted by local law. 

Glovo will notify the Data Subjects in advance in case of substantial changes and modifications to the Privacy Policy by e-mail or through any other means that ensures its receipt. Glovo will in no event modify its policies or practices to make them less effective in the protection of its Data Subjects personal data.

Any doubts? Contact our DPO 

If our Data Subjects have any doubt concerning this Privacy Policy or want to obtain more information on it, they can contact our DPO at any time to this email address: [email protected].

2. Summary of information 

Data Controller
  • Glovoapp Spain Platform, S.L.U, C/ LLull 108 (08005) Barcelona, Spain

Your rights

You can exercise your rights related to personal data at any time HERE or by sending us an email to: [email protected].Your rights related to personal data: right of access, right to rectification, right to erasure, right to object to processing, right to object to profiling, right to unsubscribe to any marketing communication

Data Protection Officer

[email protected]

For which purpose do we use your data? 

When you are a User or Courier we may use your data for:

  • legal purposes (e.g. in case of frauds and crimes committed on our App; to comply with legal regulations; menage your requests, to fill and/or defend any claims and legal actions), 
  • contractual purposes (e.g. grant the possibility to create your own account, locate the nearest Partner and Courier, perform payment processing, assist in decisions and use of the service, provide you with a customer service, studying the use of the platform performed by you, provide you with the equipment and material needed to provide the services),
  • security purposes (e.g.  use device, location, profile, usage, and other data to prevent and detect malicious or unsafe activities, monitor all actions that could cause fraud, when requested by any authority, administration or court, collaborate with Public Authorities),
  • statistics and research purposes (e.g. analyse trends, purchase behaviour and characteristics, understand how you use our Platform, send voluntary and anonymous questionnaires, and surveys, competitions and communications of your interest, carry out financial calculations),
  • marketing and non marketing purposes (e.g. carry out marketing, communications, research and development activities, analyse how to improve our services, provide you with offers, promotions, discounts, suggestions, carry out promotional activities for the delivery of samples or free products, generate and provide you with receipts, inform you about any incident on the App).

When you are a Partner we may use your data for:

  • grant you the possibility to create your own account and maintain the business relationship with Glovo, 
  • provide you with customer service to answer your questions or consultations.

When you are an Investor we may use your data for:

  • fulfil the compliance requirements 
  • formalise the relationship with you as an Investor,
  • notify you concerning the corporate matters and inform you about Glovo’s results.

When you are a Job Applicant we may use your data for:

  • consider your present or future suitability for any of the positions available at Glovo, to conduct any interviews it may deem necessary for the position, test your knowledge, contact companies for which you have previously worked, check references, and assess your skills and abilities in general.
  • provide you with information of your interest regarding our Job offers.

When you are a Prospect we may use your data for:

  • process your requests to obtain the products and/or services offered by Glovo and manage the prospective relationship,
  • carry out marketing, communications, research activities regarding Glovo’s products and/or services similar to those included in your request.

When you are a Web Visitors we may use your data for:

  • follow up your comments left on Glovo Website or our Blog,
  • provide you with the answer regarding your request.

Why can we do it? Lawfulness of processing
  • Compliance with the business/ labour relationship.
  • Legitimate interest and User/ Courier / Applicant/ Investor/ Website visitor consent.

With whom we share your data? 

If you are a User we may share your data with two different group of recipients: 

The recipients of data while we carry on your orders:the Courier who carries out the task of collecting and delivering the product; the establishment or venue in charge of selling the product; the Customer Care Services available to you; the payment Platform and payment service providers; Telecommunications service providers; Providers rendering satisfaction survey services

Recipients of the data, during the actions undertaken to continue to provide the services offered through the App: service providers that send parcels, carry out orders and/or resolve incidents with delivery; pharmacists dispensing products; Payment Platforms contracted by Glovo; Service providers for fraud control purposes and for for the anonymisation of some data; Telecommunications services; Punctually another entity or affiliate of the Glovo Group; Social media, Third parties associated with Glovo for the purposes of commercial communications; insurance companies

If you are a Courier we may share your data with different group of recipients:

  • advisers and consultants for the pursuit of accounting, labour, tax, insurance, legal and technical activities, 
  • government bodies (tax authority, social security system, etc.), 
  • state security forces, courts, mediation and arbitration bodies, governments for regulatory matters
  • users who have placed an order which you have agreed to carry out, 
  • external service providers that provide commercial offers with benefits and/or discounts for you,
  • to group companies or third parties in charge of the filing and management of computer data.

In case of every Data Subject (Users, Couriers, Job Applicants, Partners, Investors, Prospects, Website Visitors) we may share personal data with:

  • another entity or affiliate of the Glovo Group,
  • any public authority that requests the sharing.

3. What are your personal data rights?

Privacy is your right and you have the choice.

You may exercise your rights free of charge at any time using the form available on our main website glovoapp.com>>Contact us>>Policies, or in the App, entering to: Help>>Not related to an order>>Policies.  

To exercise your rights click HERE.If you have any questions, you can write to us at [email protected].

You may exercise the following rights vis-à-vis Glovo:

  • The right of access to your personal data to know which data is being processed and the processing operations carried out thereon;
  • The right to correct any inaccuracies in relation to your personal data;
  • The right to the erasure of your personal data, where possible; by sending us a data erasure request.
  • The right to request the restriction of processing of your personal data when the accuracy, legality or need for processing of the data is in question, in which case we may retain the data for the purpose of filing or defending claims.
  • The right to object to the processing of your data in order to resolve any query you may have raised with us through the contact form (website: glovoapp.com>>Contact us>>Policies or in the App: Help>>Not related to an order>>Policies) and the right to object to the processing of your data on social media and/or for the purpose of processing your CV.
  • If you are the User, and you don’t want to receive any marketing communications, you have the right to unsubscribe to any marketing communication, by sending an e-mail or by using the link provided for this purpose in every commercial communication. Please note that disabling Push notifications will also prevent you from receiving notifications about the status of any order.

You can anytime object to profiling by sending an email to: [email protected]